Fees, cancellation and refunds

1.1 XoraPro is run by M/s N.P. Xora Private Limited (मे. एन.पी. जोरा प्राइभेट लिमिटेड), a company registered in Nepal: Company Registration Number 387740/82/83, PAN 623570591, registered office Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Kathmandu, Nepal. On this page "we" and "us" mean that company, and "you" means the business that holds the XoraPro account.

1.2 This page covers only what you pay us for XoraPro: plans, add-ons and SMS credits. It forms part of the XoraPro Terms of Service. If this page and the Terms differ on a fee, a cancellation or a refund, this page applies.

1.3 It does not cover what your own customers pay your business, including sales through your shop website or XoraPro Market. Those are between your business and its customers. Buyers on XoraPro Market should read the Market buyer terms and the Market returns page. Any fee for selling on XoraPro Market is set in section 12 of the Market seller agreement, not here.

2.1 Our prices are in Nepali rupees and are published on the pricing section of xorapro.com. On the effective date of this page they are:

• Free: NPR 0. 1 user, 99 bills a month, 199 stock items
• Shop: NPR 299 a month
• Business: NPR 899 a month
• Pro: NPR 1,899 a month
• Accounting firms: free. An approved accounting firm pays XoraPro nothing for its firm console or for working in its clients' books. Each client business pays its own plan, and that subscription is always billed to the business. A firm's own practice books are a normal business subscription.
• Groups: a written price, agreed before you are charged
• Extra location: NPR 199 a month
• Extra payroll staff: NPR 19 a staff member a month
• Xora AI on the Free or Shop plan: NPR 199 a month
• SMS: a prepaid add-on. You buy credit in advance, and one credit sends one SMS part. Pack prices are shown in Settings when available

2.2 Prices are the full price. N.P. Xora Pvt Ltd is not registered for VAT, so no VAT is added. If we register, your price stays the same and the VAT inside it is shown on your bill.

2.3 While we are not VAT registered, our bills are PAN bills, not tax invoices (कर बीजक).

3.1 The Free plan costs nothing, needs no card and has no end date. Its limits are shown on the pricing page.

3.2 A new business may get a free period on a paid plan. How long it lasts is the time stated when the business was created, and your dashboard shows how many days are left.

3.3 When a free period ends, your business moves to the Free plan. We never start charging you unless you choose a paid plan. Your data stays exactly where it is.

4.1 A paid plan is billed on the 1st of each month, in advance, for that month. The due date is printed on the bill.

4.2 If your plan starts part way through a month, the first bill covers only the days left in that month, counting the day it starts. For example, the Business plan started on the 20th of a 31-day month is charged for 12 days: NPR 899 x 12 / 31 = NPR 348.

4.3 You can cancel at any time by writing to support@xorapro.com. The plan then runs to the end of the month you have paid for and is not renewed. We confirm the cancellation, and the date the plan ends, by email.

4.4 We do not refund the part of a month that has already started, except under section 6 (first payment guarantee), section 12 (if we end a plan) or where the law requires it.

5.1 We do not sell yearly plans yet. Every paid plan is monthly.

6.1 If you are not happy with XoraPro within 7 days of paying your first ever bill for a paid plan, tell us and we refund that payment in full.

6.2 The guarantee applies once to each business (one PAN). It covers the plan fee, not SMS credits already used. The plan ends when the refund is made, and your business moves to the Free plan with its data untouched.

7.1 Add-ons are billed with the plan they are added to, on the same dates, and follow the same rules for starting part way through a month, cancelling and refunds.

7.2 SMS credit is bought in advance in packs. One credit sends one SMS part: up to 160 English characters, or 70 characters when the message has any Nepali. A longer message uses more credits, and XoraPro shows the count before it is sent. Credits never expire.

7.3 If the SMS provider refuses to send a message, its credit comes back to you automatically.

7.4 We refund unused credits, at the price you paid for them, if you close your own account, if we close your account for a reason that is not your breach of the Terms, or if we stop offering SMS.

8.1 Moving to a bigger plan takes effect at once. The difference for the rest of the month is billed by the day.

8.2 Moving to a smaller plan, or to the Free plan, takes effect from the next 1st of the month.

8.3 Nothing is ever deleted on a downgrade: items over the limit become read-only, extra users are paused and you choose who stays, and export works on every plan.

8.4 Before any new limit applies to an existing business we give 30 days' notice, in XoraPro and by email.

9.1 If we change a price we tell you at least 30 days before it applies to you, in XoraPro and by email.

9.2 A price change never applies to a period you have already paid for.

9.3 If you do not accept a new price, you can cancel before it applies and you pay nothing at the new price.

9.4 A lower price applies from the next bill.

These conditions apply to businesses that joined as Founding 99 members on or before 11 October 2026.

Founding 99 conditions (version 1.1)

One year of the Business plan free. After that, the founding price is NPR 599 a month for the Business plan, for one business (one PAN). It lasts for as long as the business keeps its XoraPro subscription with no gap longer than 90 days. It cannot be transferred or sold with the business name. Upgrading to Pro costs NPR 1,299 a month under the same conditions. Add-ons are at list price. Prices are the full price, with any VAT already inside them. Wherever this offer says "for life", it means for life on these conditions.

The full conditions follow. Version F99-1.1 of these conditions is recorded with each claim.

10.1 Who makes this offer

10.1.1 The Founding 99 offer is made by M/s N.P. Xora Private Limited (मे. एन.पी. जोरा प्राइभेट लिमिटेड), a company registered in Nepal: Company Registration Number 387740/82/83, PAN 623570591, registered office Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Kathmandu, Nepal. It runs XoraPro. In these conditions "we" and "us" mean that company, and "you" means the business that claims or holds a founding number.

10.1.2 These conditions form part of the XoraPro Terms of Service and of this fees page. Where they say something different about the founding price, these conditions apply.

10.2 Who can be one of the Founding 99

10.2.1 The offer is for businesses in Lamjung district. A place needs:

• the business's own 9-digit PAN, which no other founding place holds; and
• the business's address in Lamjung district.

10.2.2 There is one place for each PAN, and only 99 places.

10.2.3 A claim must be sent by 11:59 pm Nepal time on 11 October 2026 (25 Ashoj 2083, Ghatasthapana). The offer closes then, or earlier if all 99 numbers have been given.

10.3 How a place is given

10.3.1 The business owner asks us for a place, with the business's PAN and its Lamjung address.

10.3.2 We ring the owner to confirm the claim. When we confirm it, the business gets the next free founding number, dated the day the claim was sent. A claim sent on or before 11 October 2026 can be confirmed after that day.

10.3.3 If all 99 numbers have been given before a claim is confirmed, that claim does not get a place.

10.3.4 If we decline a claim, we tell the owner the reason.

10.3.5 Numbers are given once, in order, and are never given again to another business.

10.4 The free year

10.4.1 A founding business gets one year of the Business plan free.

10.4.2 Nothing is charged when the free year ends. The business moves to the Free plan unless it chooses a paid plan. Condition 10.11 explains how this affects the founding price.

10.5 The founding price

10.5.1 After its free year, a founding business pays NPR 599 a month for the Business plan, for one business (one PAN).

10.5.2 The founding price pays for the Business plan as we offer it at the time of each bill, including any feature later added to that plan.

10.6 Upgrading to Pro

10.6.1 A founding business that moves to the Pro plan pays NPR 1,299 a month, on the same conditions as the founding price.

10.7 Other plans

10.7.1 If a founding business chooses a plan whose list price is lower than its founding price, such as Shop, it pays the lower list price. A founding business never pays more than the list price of the plan it is on.

10.7.2 The founding price covers the business's own books. Keeping the books of other businesses, as a bookkeeper or accounting firm does, needs a free firm account; each of those businesses pays its own plan.

10.8 Add-ons

10.8.1 Add-ons are charged at their list price, on top of the founding price. On the effective date of these conditions the list prices include: an extra location NPR 199 a month; and extra payroll staff NPR 19 a staff member a month. SMS credit is bought in advance in packs. The current list is in section 2 of this page.

10.9 Prices and VAT

10.9.1 Prices are the full price. N.P. Xora Pvt Ltd is not registered for VAT, so no VAT is added. If we register, your price stays the same and the VAT inside it is shown on your bill. This applies to the founding price and to the Pro price in condition 10.6.

10.10 What "for life" means

10.10.1 The founding price lasts for as long as the business keeps its XoraPro subscription with no gap longer than 90 days. This is what "for life" means wherever the Founding 99 offer is described.

10.11 When the founding price ends

10.11.1 A gap starts:

• on the day the free year ends, if the business has not started a paid plan by then; or
• on the day a paid plan ends because the business cancelled it.

10.11.2 If the business starts or restarts a paid plan within 90 days of the day the gap started, it keeps the founding price. If it does not, the founding price ends on the 91st day, and from then on the business pays list prices.

10.11.3 If a bill is not paid, the timeline in section 11 of this page applies: a reminder at 7 days after the due date, a banner from 15 days, read-only from 30 days, a closure notice at 60 days, and closure at 90 days. The founding price ends when the account closes at 90 days. Paying the whole overdue amount before then keeps it.

10.11.4 The founding price also ends if the business closes its own XoraPro account, or if its PAN is cancelled.

10.11.5 When the founding price ends, the business keeps its data and its founding number on the record. It can go on using XoraPro at list prices.

10.12 One business, not transferable

10.12.1 The founding price belongs to the business that holds the PAN the place was claimed on.

10.12.2 It cannot be moved to another PAN, sold, given away, or passed on with the business name, the XoraPro account or the brand to a different business.

10.12.3 Other businesses owned by the same person or group pay list prices, even if the founding business belongs to them.

10.13 If a number is taken back

10.13.1 If we take a founding number back, the business keeps its account and its data and pays list prices from then on. The number is not given to anyone else.

10.14 If prices or plans change

10.14.1 A rise in our list prices never raises the founding price or the Pro price in condition 10.6.

10.14.2 If the list price of the Business plan ever falls below NPR 599, a founding business pays the lower price.

10.14.3 If we stop offering a plan or the XoraPro service, we give at least 90 days' notice, in XoraPro and by email, and refund in full any time you have paid for and not used, as section 12 of this page sets out.

10.15 The public Founding 99 wall

10.15.1 When a place is confirmed, the business's trading name (or, if it has none, its registered name), its founding number and its join date are shown on the public page xorapro.com/founding. They stay there, and on the business's XoraPro account, for good, even if the founding price later ends.

10.16 The record of what you agreed to

10.16.1 When a business sends its claim, and when we confirm it, we record the version of these conditions it was shown (this version is F99-1.1) and the date and time.

10.16.2 If a business was given its number before these conditions were published, we send it these conditions in XoraPro and by email and ask the owner to accept them.

10.17 Changes to these conditions

10.17.1 We never change these conditions to make them worse for a business that already holds a founding number, unless that business agrees in writing.

10.17.2 If we change them in a way that is better for founders, the change applies to every founding business.

10.17.3 Each version is published with its version code and effective date. Earlier versions are available on request from support@xorapro.com.

10.18 Questions and complaints

10.18.1 If you have a question or a complaint about the Founding 99 offer or a founding price, email support@xorapro.com with the subject "Complaint". We reply in writing within 15 days.

10.18.2 Nothing in these conditions stops you from using any complaint route the law of Nepal gives you, or from going to court.

10.19 Your rights, the law and language

10.19.1 Nothing in these conditions takes away a right the law of Nepal gives you, including under the Consumer Protection Act 2075 and the Electronic Commerce Act 2081.

10.19.2 These conditions are governed by the law of Nepal, and the courts of Nepal have jurisdiction over any dispute, as section 15 of the Terms of Service sets out.

10.19.3 These conditions are published in Nepali and in English, side by side.

11.1 Days are counted from the due date printed on the bill:

• 7 days: we send a reminder.
• 15 days: a banner in XoraPro shows the unpaid bill. Everything still works.
• 30 days: the business becomes read-only. You can still see, print, export and pay, but not issue new bills in XoraPro.
• 60 days: we write to say the account will close.
• 90 days: the account closes and any founding price ends.

11.2 At every step you can still see, print and export your data, and pay. Paying the whole overdue amount puts the account back to normal at once.

11.3 If you question a charge under section 15, the amount you question does not move along this timeline while we look into it.

11.4 When an account closes for non-payment, the account deletion page explains what happens to the data and what the law makes us keep. Your business must keep its own books for as long as the tax law requires, so please export them before day 90.

12.1 If we stop offering a plan, or stop the XoraPro service, we give at least 90 days' notice, in XoraPro and by email.

12.2 We refund in full any time you have paid for and not used.

12.3 Export stays open until the end of the notice period.

12.4 If we close your account for a reason that is not your breach of the Terms, the same refund applies, together with unused SMS credits (section 7.4).

13.1 A refund goes back the way you paid, to the business or the person who paid, within 7 days of being agreed.

13.2 Every refund is recorded as a credit note in our books, with the reason. Your original bill is never deleted, as tax law requires.

14.1 To leave, cancel your plan (section 4.3) and then close the account as the account deletion page describes.

14.2 After a paid plan ends your business moves to the Free plan, so your books stay readable and exportable. Once you ask us to close the account, you can still export during the notice period on the deletion page, and we ask you to do so.

14.3 We keep our own bills to you for as long as the tax law requires, even after your account closes.

15.1 If you think a charge is wrong, or you want a refund under this page, send one email to support@xorapro.com with the subject "Complaint" (in Nepali, "गुनासो"). Write in Nepali or English. It goes straight to the two people who run N.P. Xora Pvt Ltd.

15.2 We keep every complaint from the day it arrives. We reply to you in writing within 15 days of receiving it, in the language you wrote in. If we agree that money is due, section 13 applies.

15.3 Nothing here stops you using any complaint route the law of Nepal gives you, or going to court.

16.1 Nothing on this page takes away a right the law of Nepal gives you, including under the Consumer Protection Act 2075 and the Electronic Commerce Act 2081.

16.2 This page is governed by the law of Nepal, and the courts of Nepal have jurisdiction over any dispute, as section 15 of the Terms of Service sets out.

16.3 This page is published in Nepali and in English, side by side.

16.4 If we change this page we publish the new version here with a new effective date. A change that affects what you pay follows section 9. A change never takes away a refund you are already owed.

16.5 Earlier versions are available on request from support@xorapro.com.