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Business information

This page sets out the details that section 4(2) of the Electronic Commerce Act, 2081 requires every e-commerce business in Nepal to publish. We update it within 48 hours of any change (section 4(3)).

Last updated: 23 Ashoj 2083 BS (2026-10-09 AD)

Platform nameSection 4(2)(a)

XoraPro, at https://xorapro.com, including XoraPro Market at https://xorapro.com/market

BusinessSection 4(2)(b)

Business name: M/s N.P. Xora Private Limited

Registering authority: Office of the Company Registrar, Government of Nepal

Registration certificate number: 387740/82/83

Director: Merina Shrestha

OfficesSection 4(2)(c)

Registered office: Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Kathmandu, Bagmati Province, Nepal

Head office: the registered office, Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Kathmandu, Bagmati Province, Nepal

Type of e-commerceSection 4(2)(e)

List-based e-commerce: we sell our own XoraPro business software subscriptions directly to customers.

Intermediary e-commerce: on XoraPro Market, registered shops sell, invoice and deliver their own goods, and we facilitate the sale. Each shop's name, PAN, address and contacts are shown on its shop page.

TaxSection 4(2)(f)

Permanent Account Number (PAN): 623570591. We are not registered for VAT, so our bills are PAN bills and no VAT is added.

ContactSection 4(2)(g)

Telephone and mobile: 976-8591889

Email: support@xorapro.com

General enquiries: hello@xorapro.com

Customer service: 976-8591889 and support@xorapro.com

Customer service hours: Monday to Friday, 9 am to 5 pm (Nepal time)

GrievancesSection 4(2)(h)

Grievance officer: Merina Shrestha, Director, N.P. Xora Private Limited

Telephone and mobile: 976-8591889

Email: support@xorapro.com

Address: Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Kathmandu, Bagmati Province, Nepal

Full procedure below

E-commerce listing number (Department of Commerce, Supplies and Consumer Protection)Section 4(2)(i)

Listing application in preparation

Policies

Complaints and grievances

Grievance officer: Merina Shrestha, Director, N.P. Xora Private Limited

Telephone and mobile: 976-8591889

Email: support@xorapro.com, subject "Complaint"

Address: Ward No. 3, Samakhusi, Kathmandu Metropolitan City, Kathmandu, Bagmati Province, Nepal

How to complain

You can complain with the online form below, by email, by phone, in writing to the address above, or in person (Electronic Commerce Act 2081, s.33(1)).

For a XoraPro Market order, use "Report a problem" on your order page; it reaches the shop and us.

Make a complaint online

No account needed. We register your complaint at once and show you its reference number. We investigate and give you our decision in writing within 15 days.

What is it about?

What happened, and when? What would you like us to do?

Give a phone number or an email address, or both, so we can send you our answer.

We use these details only to register, investigate and answer your complaint. Only our grievance officer and the XoraPro team who handle complaints see them, and we keep them for at least six years, as the law asks of complaint records. How we look after your information (Privacy Policy, section 3A)

What happens next

  1. We register your complaint and give you a reference number at once (s.33(2)).
  2. If we need more information, we ask you for it (s.33(4)).
  3. We investigate and decide within 15 days (s.33(3)).
  4. Within 15 days of receiving your complaint, we tell you in writing what we will do or, if we cannot resolve it, why not (s.33(5)).
  5. We keep your complaint and our answer on record for at least five years (E-Commerce Directive 2082, s.14).

Market orders

The shop sells to you, but we still handle your complaint. We will not refuse it on the ground that we did not make or supply the goods (s.20).

If you are not satisfied

You may complain to the Department of Commerce, Supplies and Consumer Protection, Babarmahal, Kathmandu (doc.gov.np), which must resolve e-commerce complaints within 15 days (Directive s.12(2) and (3)), or to an inspection officer (Act s.28).

    Business information · XoraPro